Community Guidelines

2. Purpose

iHolda is a trust-first social commerce community. These Community Guidelines explain how we expect you to behave, how Community Points (CP) work, and how we keep the platform safe. They supplement our Terms & Conditions. Violations may result in content removal, loss of CP, feature restrictions, suspension, or permanent account termination.

3. Meetings, Moments (Met), and Community Points

iHolda lets you document real-world meetups as Moments (Met) with other users. We want authentic connections—not chasing strangers for points.

• You may meet people and create Moments with anyone you choose, subject to these Guidelines and applicable law.
• iHolda does not encourage or reward meeting strangers solely to earn Community Points.
• Meet-related CP (first meet with a friend, repeat meets, and related streak milestones) is awarded only when you and the other user have been mutually following each other for at least 24 hours before the Moment that qualifies for the award.
• If you create a Moment with someone you have not mutually followed for at least 24 hours—or where follows are not mutual—the Moment may still appear in the app, but meet-related CP will not be granted for that interaction.
• CP amounts, caps (daily, weekly, monthly), and eligibility rules may change. We may correct mistaken awards or revoke CP obtained through abuse or error.

4. Community Points (general)

• CP have no monetary value, are not legal tender, and cannot be exchanged for cash unless we expressly offer a separate program that says otherwise.
• CP are not transferable between users except through features we explicitly provide.
• CP may be earned through onboarding, social activity, commerce, events, live engagement, and other actions described in the app.
• We may adjust, cap, pause, or discontinue CP events; display of CP balances and tasks is for engagement and trust-building, not a guarantee of future value.
• Attempting to game CP (fake meets, follow/unfollow schemes, fraudulent purchases, multi-account abuse) is prohibited and may result in forfeiture and account action.

5. Trust tiers and verification

Features such as direct messaging, selling live, tagging products, linking a shop, or hosting paid events may depend on your trust tier, verification status (basic or community), Community Points balance, follower counts, or merchant plan. Fees in CP may apply when using certain features without verification, as shown in the app.

Providing false information during verification or references may lead to rejection, reversal of CP, and account restrictions.

6. Social conduct

We have zero tolerance for:

• Harassment, bullying, hate speech, discrimination, or threats.
• Sexual exploitation, non-consensual intimate imagery, or content involving minors.
• Scams, phishing, impersonation, or fraudulent schemes.
• Doxxing or sharing others’ private information without consent.
• Content that glorifies violence, self-harm, or dangerous illegal activity.

7. Live streaming

• Follow applicable law and these Guidelines while broadcasting.
• Do not stream illegal activity, hate, harassment, or sexually explicit content where prohibited.
• Virtual gifts and Cowries sent during live streams are subject to Merchant & Commerce Terms.
• We may end or restrict live streams that violate policy or pose safety or technical risk.

8. Messaging and connections

Direct messaging may require mutual follow or other trust conditions shown in the app. Respect others’ boundaries. Do not send unsolicited spam, threats, or harmful links. You can block users; blocked relationships may limit interaction and CP eligibility.

9. Events and physical meetups

• Event hosts are responsible for accurate descriptions, pricing, and lawful conduct.
• Guests should verify event details and assess personal safety before attending.
• Full addresses or sensitive location details may be hidden until you register or join, as designed in the product.
• iHolda is not responsible for conduct, injury, loss, or disputes at offline events or meetups.

10. Reporting and blocking

To report a post: open the post, tap Share, then Report, and follow the prompts. You can also block users from their profile or interaction menus. For urgent safety concerns or account issues, email support@iholda.com.

We review reports and may take action at our discretion. Submitting false or malicious reports may itself violate these Guidelines.

11. Enforcement and appeals

• We may warn you, remove content, restrict features (including CP earning or live selling), suspend, or terminate your account.
• You may contact support@iholda.com to explain your situation; reinstatement is not guaranteed.
• Serious violations may be referred to law enforcement where appropriate.

12. References and Friend Trees

References and Friend Tree features must reflect genuine relationships. Fake references, coordinated deception, or farming verification unfairly may result in loss of verification, CP, and account access.

13. Commerce and selling

Shopping, Cowries, merchant tools, Cartpo-linked stores, and paid events are governed by our Merchant & Commerce Terms. Creators and merchants must also follow these Community Guidelines in promotions and live selling.

14. Other ways to earn CP (summary)

Subject to caps and eligibility shown in the app, CP may also be earned for activities such as:

• Daily app use and meaningful interactions (posts, comments, likes within program limits).
• Completing purchases above minimum amounts, buying from live streams, or completing wishlist gifts.
• Sending or receiving qualifying virtual gifts on live streams.
• Attending or hosting qualifying events with check-in.
• Posting product review videos after eligible purchases.
• Successful referrals within weekly caps.